Ordering

Do I need an account?
No. You can check out as a guest. An account only saves your address for next time.

Can I change my order after placing it?
Yes, if it has not been dispatched. Call +91 98923 43609 or email [email protected] with the order number.

Payment

How can I pay?
UPI at checkout, or Cash on Delivery. We do not accept cards, net banking, wallets or EMI.

Is GST charged?
No. Orange Gifts & Stationery is not registered under GST because turnover is below the registration threshold. GST is not charged separately, no GST tax invoice is issued, and the price shown is the amount payable.

Shipping

What does shipping cost?
Free over ₹699, flat ₹49 below that, anywhere in India.

How long does delivery take?
1–2 business days to pack, then 3–7 business days with the courier — usually 4–9 business days in total.

Do you ship outside India?
No. India only.

Products

Are the colours exactly as shown?
Close, but screens differ. Where a shade matters — ink, pastel paper, washi tape — expect small variation.

Do pens come with ink?
It depends on the item, and each listing says so. Where cartridges or refills are not included, the listing states it plainly.

Do you sell branded stationery?
We sell stationery on its own merits and describe each item by what it is — material, size, contents. We make no claim to be an authorised dealer for any brand.

Returns

What is the return window?
7 days from delivery, for unused items in original packing.

When do I get my refund?
Within 5–7 business days of the returned item reaching us.

Contact

How do I reach a person?
+91 98923 43609 or [email protected]. Customer service hours: Monday–Sunday, 9:00 AM–10:30 PM IST.